Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team.

Job Title: Service Desk Analyst

Location(s): Austin, TX





Summary:

Seeking candidates with 1–2 years of experience in technical support, help desk, client services, or customer service environments. The role involves providing technical assistance for moderately complex computer-related issues, supporting Windows environments, Office 365, and basic networking. Candidates should possess strong communication skills, customer service orientation, and experience using ITSM tools, preferably Remedy.

Key Responsibilities:

• Provide technical support to users for moderately complex hardware and software issues


• Answer se...