Service Desk Analyst (Arabic / Hebrew Language)

Provide level 1 remote desktop support and perform other activities based on SOPs.

Route issues to internal 2nd and 3rd level IT support staff.

Provide hardware, software, and network problem diagnosis and resolution via telephone, email, and chat for customer end users.

Coordinate and manage relationships with vendors and support staff for hardware, software, and network problem resolution.

Administer and provide user account provisioning.

Respond to and diagnose problems through discussions with users, including problem recognition, logs, research, isolation, resolution, and follow-up steps.

Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications).

Identify, evaluate, and prioritize customer pr...