Title

Service Desk Analyst (*6 month contract*)

Reports To

Service Desk Manager

The Opportunity

The Service Desk Analyst is reponsible for providing first line technical support for computer hardware and software, mobile devices & printers. This includes incident identification, triage, tracking, resolution and potentially following up to ensure that service levels are maintained. The Service Desk Analyst strives to quickly diagnose and resolve technical disruptions in service and provide effective and timely responses to user inquiries per agreed service levels. Resolution will include the escalation of incidents to the appropriate sections in IT or to external vendors.

How You Will Make An Impact

• Handle incidents/problems related to providing network, application, and hardware support for the business. Triage, resolve and/or appropriately elevate technical problems that arise
• Answer Help Desk calls ...