About the job Service Desk Agent Mandarin Speaking

R30k/month

Our client that specialises in IT Solutions is seeking a dedicated and experienced Service Desk Agent fluent in Mandarin to join their team. The ideal candidate will have 1-3 years of service desk experience, excellent people and communication skills, and be able to handle a range of responsibilities including catching, dispatching, and general First Call Resolution (FCR). This role is crucial in providing timely and effective support to our Mandarin-speaking clients.

KEY RESPONSIBILITIES

• Handle incoming service requests and incidents from Mandarin-speaking users.
• Accurately log and categorize issues in the service management system.
• Prioritise and esc a issues as necessary, ensuring timely resolution or appropriate dispatch to specialised support teams.
• Provide immediate assistance and resolution to common technical issues.
• Troubleshoot ...