Job Description

Req ID: 309090 

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Desk Agent - German and English to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).

Service Desk Agent- German & English

Remote, Morocco

Competitive Salary + Benefits

Role Overview

The Service Desk Agent advises and assists users over the phone and electronically in solving problems related to hardware, software, networks and peripherals using available technology. Screens, diagnoses, researches and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabiliti...