We are seeking a proactive and customer-focused Service Desk Agent with strong experience in incident and event management within a call centre or service desk environment. The ideal candidate will be responsible for monitoring systems, ensuring timely and accurate communication with clients, and consistently meeting Service Level Agreements (SLAs). The successful candidate will demonstrate excellent communication and telephony skills, with the ability to engage professionally with stakeholders and handle multiple tasks efficiently

What you'll do:

• Provide proactive system monitoring


• To ensure that we communicate accurately and timeously with the relevant clients regarding Incidents logged


• Meeting of the relevant Service Level Agreements in the Call Logging System by the Service Desk


• Ensure that calls are assigned to the next resolver groups within the specified timeframes


• Working well with ...