📍 Jobs Near Me
For Job Seekers For Employers
📍

HiringNearMe.work

Local Jobs, Zero Commute

Jobs
Home › Jobs Near United Kingdom › Service Desk Agent
📍 Local Job Near You

Service Desk Agent

🏢
Thames Water
📍 Berkshire, United Kingdom
📍
Location Berkshire
📅
Posted June 10, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

What you’ll be doing

as a Service Desk Agent
  • Act as the first point of contact for IT incidents and service requests.

  • Provide high-quality IT support to senior leaders and executive stakeholders, delivering a professional and responsive service both remotely and face-to-face.

  • Log, track, and manage tickets accurately using ServiceNow.

  • Provide 1st and 2nd line support for hardware, software, and access issues.

  • Support Microsoft 365, Windows 10/11, laptops, mobile devices, printers, and meeting room technology.

  • Help resolve issues relating to Azure Active Directory, multi-factor authentication, self-service password reset, and BitLocker.

  • Deliver face-to-face support through Digital Drop-in Clinics, site visits, and roadshows.

  • Carry out basic site support activities, including daily walkaround checks and meeting room support.

  • Work closely with Incident Management and...

    • Apply for This Job

    Submit Application

    Quick and secure application process

    📍 Location Details

    🌆
    City
    Berkshire
    🗺️
    Country
    United Kingdom
    🚗
    Commute
    Local Area

    🔍 More Jobs Nearby

    Explore other opportunities in Berkshire

    View Local Jobs