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Service Desk Agent

🏢
Fujitsu
📍 Auckland, New Zealand
📍
Location Auckland
📅
Posted April 12, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

📋
Job Description

About the role

  • Auckland Location
  • Hybrid work arrangement
  • Level 1 Service Desk skills

    • This role provides primary Service Desk support that includes:


    Incident Management:


  • Incident detection and recording
  • Classification of all incidents and 1st / 2nd level support
  • 1st / 2nd level investigation and diagnosis
  • 1st / 2nd level Resolution and Recovery
  • Incident Management - ownership, monitoring, tracking and communication as per Fujitsus Incident Management Procedure
  • Incident closure

    • Responsibilities and Accountabilities


    Key responsibilities will include but not be limited to the following:


  • Provide End Users with a high level of Customer Service throughout all communications such as initial contact

  • Incident/Service Request detection and recording via adherence to the Service Desk Script and Call Logging procedure

  • Provide ...

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    📍 Location Details

    🌆
    City
    Auckland
    🗺️
    Country
    New Zealand
    🚗
    Commute
    Local Area

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