Senior Service Designer (SFIA Level 5)

Location: Remote (with occasional ad hoc travel)

Rate: £540 per day inside IR35
Contract Length: Initial 4-month discovery phase, with transition to long-term engagement via rolling 6-month SOWs
Clearance: BPSS required
Equipment: Bring Your Own Device (BYOD)

Role Purpose

We are looking for an experienced Senior Service Designer to lead the design of end-to-end services across complex HMRC programmes.

You will ensure that services are user-centred, efficient, and aligned to policy and operational requirements, while shaping service strategy across multiple teams. This role requires translating user and business needs into cohesive, scalable service designs.

Core Responsibilities

End-to-End Service Design
Design, map, and optimise end-to-end service journeys across multiple channels and touchpoints
Produce key service design artefacts, including:
User journeys
Service blueprin...