The Opportunity

The role of aSenior Service Designer at Bupa is to champion the customer and help build acustomer-led culture, through the pragmatic application of Human Centred Designmethods.

You’ll designacross the end to end experience for our customers, delivering key insights,identifying strategic opportunity areas and recommendations, that align withour broader customer strategy (CX), so that our business has a coherent andholistic view of CX. Senior Service Designers are sought after to inform, scopeand craft bespoke approaches, using a rich toolkit of methods and frameworks –that can address and help solve key customer and business problems.

This isan initial 12-month full-time position, based in Melbourne office. Bupa offershybrid working arrangements and you can work from the office or from home.

Howwill I help?

You will add value by:

Championing the customer: Represent Customer Experience andDes...