Service Designer | National NHS Programme

Rate: £500/day (Inside IR35)

Location: Leeds, 1 to 2 days/month onsite

Duration: Until November 2026

Start: ASAP

The Role

An experienced Service Designer is needed for a high-visibility national NHS programme. You will lead service design across complex, multi-stakeholder workstreams, shaping services used by patients and clinicians across England. GDS and NHS experience are essential requirements.

Key Responsibilities

Lead service design activity from discovery through to live across one or more workstreams
Plan and facilitate workshops, co-design sessions, and stakeholder alignment activities
Produce journey maps, service blueprints, and experience maps to a high standard
Work closely with user researchers to keep design decisions evidence-led
Contribute to alpha and beta phases and support GDS service assessments
Present design work clearly to senior clinical and operatio...