Our client is seeking a Service Designer to join our dynamic team and help shape the future of customer experience across small business, mid-market, and enterprise segments. They are looking for a service designer who can create journey maps and service blueprints that capture end-to-end customer experience including layering in quant and qual data to help clarify key moments that matter and opportunities. This role is critical in bridging gaps between business lines, mapping customer journeys, and ensuring seamless integration during their merger with another company. You will work closely with internal stakeholders to uncover insights, design strategies, and create compelling narratives that drive meaningful change.
Key Responsibilities:

+ Journey Mapping: Develop and refine end-to-end customer journeys for small business and enterprise customers, identifying pain points and opportunities for improvement.

+ Customer Experience Strategy: Analyze differences betwe...