Description
We are actively seeking experienced Service Designers to join our talent network for upcoming contract opportunities. These roles support a variety of clients and focus on designing end-to-end service experiences that connect digital and physical touchpoints, improve customer journeys, and enhance operational efficiency.

What You’ll Do

+ Design and map end-to-end service experiences across customer journeys, systems, and channels

+ Conduct service blueprinting to align front-stage customer experiences with back-stage operations

+ Identify pain points and opportunities across digital and physical touchpoints

+ Collaborate with UX/UI designers, product teams, researchers, and business stakeholders

+ Facilitate workshops to align cross-functional teams on service improvements and future-state design

+ Translate user research and business insights into actionable service design solutions

+ Improve...