Elevate service delivery as a Service Design Specialist focused on human-centered innovation and user-driven strategies. Join us to refine our projects and adapt to changing user needs effectively.
In this role, you'll apply your service design expertise to analyze and enhance digital transformations through user feedback and experience mapping. You'll conduct workshops, usability tests, and strategize the integration of innovative solutions into current service operations. Engaging with program teams, you will co-design processes that facilitate essential changes across the organization.
Key Responsibilities:
• Conduct thorough analysis of user experiences
• Foster co-design workshops to generate solutions
• Develop service prototypes and measure performance
• Create journey maps and service blueprints
• Report on service metrics and effectiveness
Requirements:
• Proven service design research experience
• Familiarity with Agile product development teams<...