The Service Delivery Representative will manage customer accounts, ensuring service level agreements (SLAs) are met. This role involves preparing and maintaining status reports, modifying schedules, and assisting the Account Manager with technical advice and problem-solving. Additionally, the representative will handle order management, inventory updates, and customer support for both international and domestic clients.
Your Tasks Inventory Management & Control:
* Create deliveries daily and monitor order processing.
* Monitor stock availability to ensure timely order clearance.
* Support account and purchasing team to troubleshoot order issues.
* Manage inventory updates, promotional planning, customer return cases, and inbound planning.
* Coordinate return shipments (e.g., create return labels).
Client Issue Resolution:
* Communicate with customers on order status and expected delivery dates.
* Prepare and maintain status reports for c...