Job Purpose

The purpose of this role is to manage the service delivery and product/s within the CX Mobility team, within the Adapt IT Telecoms division. The successful candidate will be responsible for overseeing the delivery of high-quality services to our clients, ensuring customer satisfaction, and driving operational efficiency. The Service Delivery part of the role will require that you play a key role in managing client relationships, implementing service improvements, as well as maintaining and delivering on service level agreements (SLAs) through our support desk team. In addition, this role will require overseeing the success of our software product and modules from ideation to market release.

Duties & Responsibilities

Client Relationship Management:

1. Act as the primary point of contact for clients, building and maintaining strong relationships.
2. Proactively conduct regular meetings with clients to review operational conce...