Service Delivery Manager

Role Purpose

 The role is a key managerial position leading a team of field-based service engineers. The role is primarily based in the field. You are expected to lead, manage, and support a team to ensure that exceptional customer service is delivered across a geographic region operating within a set financial budget. You are expected to manage the performance and development of your field engineers. You are expected to contribute towards improvement initiatives and operational performance enhancements.

Key Measures of Success & Accountabilities