Industry leadership and innovation Opportunities to work on outstanding technologies on logistics solutions About Our Client
A Singapore-based global transportation and supply chain solutions provider
, recognised as one of the largest home-grown enterprises in Southeast Asia. Job Description
Service Delivery & Operations Oversee end-to-end service delivery to ensure quality and consistency Monitor and manage service performance against SLAs, KPIs, and OLAs Ensure timely resolution of incidents, service requests, and escalations Coordinate with technical teams to resolve complex issues
Stakeholder Management
Act as the primary point of contact for clients/customers Build and maintain strong client relationships Conduct regular service review meetings with stakeholders Manage expectations and ensure customer satisfaction
Incident & Problem Management
Ensure major incident handling and communication Lead root cause analysis (RCA) and implement preventive measures Dri...