Must-Have Requirements

• Extensive IT Service Delivery experience, with strong focus on EUC / Field Services
• Proven experience as a Service Delivery Manager or equivalent role in ASPAC region
• Strong customer relationship management experience with enterprise clients
• Hands‑on experience managing multi-country teams in a matrix environment
• Solid understanding of ITIL / Service Management frameworks
• Demonstrated experience in vendor management and governance
• Strong skills in reporting, documentation, and executive communication
• Ability to drive transformations and continuous improvement initiatives
• Excellent stakeholder management, escalation handling, and problem‑solving skills

Good‑to‑Have Requirements

• Experience supporting pharmaceutical or life sciences clients across manufacturing, labs, and corporate sites Exposure to global EUC transformation programs (tool consolid...