We are looking for a Service Delivery Manager to support operational delivery of managed services based on Genesys Cloud CX and other CCaaS platforms. In this role, you will work closely with delivery teams, technical experts, and client stakeholders to help coordinate service operations, maintain service quality, and ensure smooth day-to-day delivery of customer experience solutions. The position is focused on supporting service processes, monitoring operational activities, and contributing to the continuous improvement of CX services delivered to our clients.

Responsibilities:

• Support the coordination of CX service delivery and daily operations in alignment with SLA requirements.
• Work closely with Genesys Cloud CX consultants, engineers, and support teams to track service activities and delivery progress.
• Monitor service requests, tickets, shifts, and operational metrics to ensure...