Service Delivery Manager
Experience - 8+ years
Budget - 18 LPA (Extendable)
Domain - Payments and Cards


JOB MISSION

As part of Payment Services, the individual will own end-to-end service delivery for assigned clients, ensuring operational stability, SLA compliance, customer satisfaction, and effective governance of contractual and commercial commitments.

The role requires close collaboration with Support, Infrastructure, Engineering, DevOps, Security, Product, Finance, and Client teams to deliver high-quality services, manage risks and escalations, and drive continuous service improvement.

JOB OBJECTIVES

Service Delivery and Commercial Governance

• Own end-to-end service delivery and ensure adherence to SLAs, KPIs, contractual commitments, and service catalogue offerings.
• Monitor service performance, operationa...