Flatworld Solutions (Philippines), Inc. | Full time

Service Delivery Manager (Outbound)

Davao City, Philippines | Posted on 02/06/2025

As the Service Delivery Manager - Outbound at Flatworld Philippines, you will play a crucial role in steering our operational strategies and ensuring the seamless delivery of services that meet and exceed our client's expectations. This position is pivotal in driving our company's success by managing outbound campaigns, enhancing customer satisfaction, and leading a dynamic team towards achieving exceptional sales and service levels.

What You’ll Do:

• Oversee the day-to-day operations and ensure the delivery of operational metrics and client KPIs such as daily service level, customer experience, and sales numbers.
• Identify customer needs, define metrics, and enhance service delivery to align with business objectives.
• Maintain and enhance customer relationships through proactive en...