As a Service Delivery Manager, you will oversee 24×7 network operations and NOC performance to ensure the client’s multi‑protocol WAN remains stable and meets agreed service levels. You will act as the bridge between stakeholders and technical teams, translating service agreements into operational plans, driving continuous improvement, and ensuring that incident response remains swift and effective.

What You’ll Do and How You’ll Succeed

• Service performance & process oversight: Manage service performance against SLAs, enforce standard operating procedures, and coordinate with technical teams to keep network operations running smoothly. Review performance data and adjust plans as needed.
• Incident & problem management: Lead the response to network incidents, coordinate response teams, and implement root‑cause analysis to prevent recurrence. Ensure the hierarchical escalati...