Essential Responsibilities

• Own end-to-end patient operations across assigned clients, including patient access, scheduling, pre-registration, authorization, and customer service, while driving KPI improvement and leading remediation plans for performance risks.
• Lead client and stakeholder relationships as the main point of accountability, guiding client discussions, aligning cross-functional teams, and removing barriers to execution.
• Turn analytics into action by conducting deep-dive performance analysis, identifying trends and root causes, and establishing clear daily, weekly, and monthly monitoring rhythms.
• Build and lead high-performing teams across geographies and functions, with a focus on coaching, performance management, succession planning, and strengthening analytical and problem-solving capabilities.
• Drive process improvem...