Job Title :- Service Delivery Manager
Location :- Mumbai / Pune / Bangalore
Experience :- 13-16 years
Notice Period :- 0-30 days
Choosing Capgemini means choosing a place where you’ll be empowered to shape your career, supported by a collaborative global community, and inspired to deliver excellence in IT operations and client engagement.
Your Role
As a RUN Engagement Manager, you will be responsible for managing application support engagements by applying ITIL standards, ensuring service delivery excellence, and actively managing client expectations through defined SLAs.
In this role, you will:
Manage RUN engagements by applying ITIL best practices across service management processes
Ensure delivery of all RUN scope activities including Incident, Problem, Change, and Environment Management
Manage client expectations through SLA adherence and proactive communication
Drive quality KPIs through corrective and preventive maintenance activities
Lead Root...