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Service Delivery Manager
Questronix Corporation
π
Makati City, Philippines
Location
Makati City
Posted
June 18, 2026
Commute
Local Area
Local Opportunity Near You!
This job is in your area. Enjoy a short commute and work close to home.
Job Description
Job Description:
- Client Relationship Management:
- Building and maintaining strong relationships with clients, acting as the primary contact for service-related inquiries and concerns.β―
- Service Level Agreement (SLA) Management:
- Monitoring adherence to SLAs, identifying potential issues, and taking corrective actions to ensure timely and quality service delivery.β―
- Team Leadership:
- Leading and motivating service delivery teams, assigning tasks, and providing coaching and support to ensure optimal performance.β―
- Performance Monitoring:
- Defining key performance indicators (KPIs), tracking service delivery metrics, and analyzing data to identify areas for improvement.β―
- Issue Resolution:
- Managing esca...