Position Description:

As a Service Delivery Manager (SDM), you will have access to information of confidential nature. You will be expected to maintain that confidentiality. You should ensure that confidential documents are kept under lock and key and that electronic versions are secured as well.

Performance criteria

You will be assessed on success in your role according to your achievements against these Terms of Reference and your performance against Performance Indicators.

Job Summary
The role of the Service Delivery Manager is responsible for co-coordinating the delivery of services for key clients. The SDM plays a vital role in creating long-term healthy relationships between the service provider and the client, acting as the bridge between the client and our operational delivery teams. The key responsibility of the SDM is governance across all areas of their services including service management, incident and change manage...