Service Delivery Manager, gTech Ads, Customer Experience

_corporate_fare_ Google _place_ Hyderabad, Telangana, India

**Mid**

Experience driving progress, solving problems, and mentoring more junior team members; deeper expertise and applied knowledge within relevant area.

**Minimum qualifications:**

+ Bachelor's degree or equivalent practical experience.
+ 7 years of experience analyzing data and generating business insights.
+ 7 years of experience developing operational process solutions, and working with cross-functional teams to drive these changes.

**Preferred qualifications:**

+ MBA or Master's degree in a related field.
+ 7 years of experience building relationships with stakeholders or clients.
+ 5 years of experience in consulting & strategy.
+ Experience in managing customer support operations across voice, chat, and email channels with a focus on process and system improvement.
+ Excellent probl...