WheelHouse IT is seeking a Service Delivery Manager to join our Operations team. This is a vital role focused on the intersection of client satisfaction, process efficiency, and team mentorship.

In this position, you will oversee the service lifecycle for approximately 60 clients, ensuring their daily support needs are met while maintaining a high standard of operational excellence across your dedicated team.

The Role

As a Service Delivery Manager, you are the engine of our service operations. You will balance the tactical requirements of a busy service desk with the strategic needs of our clients, ensuring that every ticket resolved contributes to a stable and secure client environment.

Key Responsibilities:

+ Operations & Service Oversight: Maintain high-level oversight of the ticketing system. You will monitor queues to ensure SLAs are met, identify recurring technical trends, and resolve bottlenecks to keep service flowing smoothly.
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