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Service Delivery Manager (Data Center Program/Delivery Management)

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Computacenter
πŸ“ Hatfield, United Kingdom
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Location Hatfield
πŸ“…
Posted May 29, 2026
πŸš—
Commute Local Area
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Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

About the roleΒ 
As a Service Delivery Manager, you will ensure the seamless delivery of various service streams to both internal business partners as well as external customers. The Service Delivery Manager will be responsible for analyzing, improving, and developing process & procedures to enable highly reliable and efficient operations and quality of service.

This role requires 95% travel.

Salary range:Β $130K - $140K USD

What you’ll be doingΒ 

  • Managing customer escalations and providing executive-level reporting to ensure customers are kept informed during major incidents and outages.
  • Maintaining high performance levels for service-related processes and implementing improvement activities wherever necessary.
  • Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
  • Ensuring that systems, ...
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    πŸ“ Location Details

    πŸŒ†
    City
    Hatfield
    πŸ—ΊοΈ
    Country
    United Kingdom
    πŸš—
    Commute
    Local Area

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