1st Step Solutions are supporting a leading M&E Contractor who are looking to appoint an experienced Service Delivery Manager to join their growing IT and Digital function based in London.
This is an excellent opportunity for a proactive and technically capable IT professional who enjoys combining supplier management, service improvement, infrastructure oversight, and stakeholder engagement within a fast-paced environment.

The Role
As Service Delivery Manager, you’ll take ownership of the organisation’s Managed Service Provider (MSP), IT support services, and core infrastructure operations.
You’ll play a key role in ensuring IT services are:

Secure
Reliable
Responsive
Aligned with business needs and digital strategy objectivesWorking closely with internal stakeholders, external suppliers, and technical teams, you’ll help drive operational efficiency, improve service delivery, and support ongoing digital transformation initiatives.

Key Responsi...