Service Delivery Project Manager

TECEZE Chennai, Tamil Nadu, India (On-site)

Job title: ITSM - Service Delivery Manager

Location: Chennai

Key Roles & Responsibilities:

Service Delivery & StakeHolder management

• Act as the primary point of contact for clients regarding service performance.
• Conduct governance meetings to review metrics and align IT services with business goals.
• Manage client expectations and ensure satisfaction.
• Manage incidents, service requests, problems, and changes through ITSM tools (e.g., ServiceNow, FreshService, Jira).
• Ensure services are delivered within defined SLAs and KPIs .
• Maintain operational excellence across service desk and onsite support teams.

Resource & Performance Management