IT Service Delivery Manager Location: Nr Cardiff (Hybrid) Salary: £46,500 + Bonus + Benefits The Opportunity This is a fantastic opportunity for you, an experienced, confident IT Service Delivery Manager to take ownership of key Public and Private Sector accounts. If you thrive in a customer?facing role, enjoy driving service excellence, and can translate data into meaningful improvements, this is a strong next step. What You'll Do Lead service onboarding and go?live activities Manage day?to?day service delivery across multiple accounts Produce and present monthly service performance reports Maintain service documentation, registers, and action plans Manage change requests and ensure process compliance Identify and implement service improvements Work closely with technical, solutions, and sales teams Support customer meetings, service reviews, and account development What You'll Bring Essential: Experience in Service Delivery Management Strong background in IT & communications managed ...