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The Service Delivery Manager (HR Operations) is accountable for the end‑to‑end delivery, governance, and performance of assigned HR services within a retained–outsourced operating model. This role ensures HR services are delivered in line with contractual commitments, service level agreements, and business expectations, while driving standardization, operational excellence, and a positive employee and manager experience.

Operating as a senior individual contributor, the Service Delivery Manager partners closely with external service providers and internal HR stakeholders to oversee vendor performance, manage risk and escalations, and lead continuous improvement and cost optimization initiat...