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Service Delivery Manager

🏢
SSP Limited
📍 Australia, Australia
📍
Location Australia
📅
Posted June 07, 2026
🚗
Commute Local Area
🎯
Local Opportunity Near You!

This job is in your area. Enjoy a short commute and work close to home.

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Job Description

Description

Main Area of Responsibility

  • Understand the contract schedules relevant to Service Delivery and ensure that Service Delivery meets the agreed service targets
  • Create and maintain a catalogue of contracted services and client knowledge (including but not limited to services, technology, risk register)
  • Provides customer support (including but not limited to high level technical advice / guidance on products and services, helps customers to clarify their requirements for new or updated products / services, conducts service performance reviews, handles first level escalations, helps identify and plan key milestones or specific periods of demand)
  • Participate in the Major Incident Management process, as a representative of the Client (or Client knowledge) in business hours and as the Major Incident Manager out of hours
  • Participate in Problem Management, feed into the RCA, helping to prioritise actions and escalat...

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    📍 Location Details

    🌆
    City
    Australia
    🗺️
    Country
    Australia
    🚗
    Commute
    Local Area

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