Lead IT service excellence at the Saskatchewan Workers' Compensation Board as a Service Delivery Manager. Ensure seamless communication and delivery of IT services to stakeholders while optimizing performance and satisfaction.
In this managerial role at WCB, you will serve as a crucial link between IT and various business units. Your responsibilities will encompass overseeing service quality, stakeholder relationships, and adherence to business needs. Drive continuous improvement, manage budgets, and coordinate service optimizations, aiding organizational goals and initiatives.
Key Responsibilities:
• Build strong relationships with internal and external stakeholders
• Oversee services provided by 3rd party vendors
• Develop multi-year business capability maps
• Implement short-term and long-term business solutions
• Provide accurate work estimates and manage service delivery workload
Requirements:
• Degree in Computer Science or related discipline
• 10 ye...