Job Title: Service Delivery Manager
Location: Amsterdam, Netherlands
Work Model: Onsite
Contract Duration: 6 Months (ASAP Start)
Experience Level: 8–10 Years
Competency: ServiceNow (ITSM)

Role Overview

We are seeking an experienced Service Delivery Manager (SDM) to own and govern end-to-end IT service delivery performance within a complex enterprise environment. The SDM ensures IT services are delivered in alignment with ITIL best practices, agreed SLAs, and business expectations.

This role acts as the key interface between business stakeholders, internal IT teams, and external service providers—driving operational excellence, service reliability, and continuous improvement.

Key Responsibilities

• Own and govern ITSM operational processes: Incident, Problem, Change, and Request Manageme...