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Job Description
Description
The Service Deliver Manager is required to be on site, full-time. The role is responsible for the management of third-party service provider outcomes, ensuring contractual obligations are met, including service delivery monitoring, SLA compliance, and vendor performance management. Acting as a key link between service providers and internal stakeholders, supporting continuous improvement, cost-efficiency, and alignment to business needs. This job is a manager of self, expected to perform with minimal supervision.
Key Result Areas
Operationalise and manage a portfolio of contracts covering facilities, catering, property, security, cleaning, and travel.
Monitor and report on contractual obligations, ensuring SLA compliance and escalation of issues when required.
Manage vendor performance through regular reviews, issue resolution, and performance tracking.
Act as a liaison between servi...