At SOTEC Consulting – Astek Group, we are looking for a Service Delivery Lead to join an international environment, working with global stakeholders and leading service delivery for critical systems.



This role is focused on service management, client interaction, incident handling and continuous improvement, with exposure to DevOps practices



Main responsibilities



Drive and facilitate collaboration between client stakeholders and delivery teams

Manage service delivery processes and workflows

Handle client communications and escalations

Monitor and report service delivery KPIs and metrics

Support and lead day-to-day service delivery activities



DevOps & Performance



Assess DevOps maturity and analyze DORA metrics

Evaluate:

Deployment Frequency

Lead Time for Changes

Change Failure Rate

Time to Restore Service

Identify bottlenecks, i...