Job Title: Service Coordinator
Job Description
We are seeking a dedicated HVAC Dispatcher/Service Coordinator to join our team. The successful candidate will support the performance of operations, manage customer service requests, and dispatch service technicians. This role involves coordinating maintenance planning, handling customer communications, and ensuring efficient scheduling of field personnel.
Responsibilities

+ Support operations by managing planned and unplanned maintenance/service calls.

+ Coordinate successful operations in line with company policies and guidelines.

+ Plan and dispatch field technicians for monthly maintenance.

+ Serve as the single point of contact for all customer service requests and emergency calls.

+ Prioritize calls based on severity and technician availability.

+ Qualify service requests to establish response time requirements.

+ Determine and dispatch appropriate technicians t...