This position will ensure customer expectations and commitments are met   through effective communication with our customers, providing support and information, prioritizing service calls and direct coordination with field employees.

• Coordinate and dispatch BMS service technicians for preventative maintenance, service calls, troubleshooting, and emergency requests


• Schedule recurring maintenance visits and manage customer service requests


• Serve as a primary point of contact for customers regarding scheduling, service updates, technician coordination, and work order status


• Proactively follow up with customers to ensure service expectations and commitments are met


• Prioritize and coordinate technician schedules based on customer needs, urgency, and resource availability


• Create and manage service calls, purchase orders, customer updates, and operational documentation within ERP/service management systems...