Salary: £35,224 per year

Location: Hybrid – Peterborough, Boston, Rushden or Milton Keynes

Contract: Permanent, full‑time

Working hours: Monday to Friday 9am – 5.15pm (36.25 hours)

Snapshot of your role

• Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
• Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
• Prepare and distribute leasehold for the elderly, variable, homeownership, and right‑to‑buy accounts in line with tenancy agreements and leases.
• Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
• Support local authority Housing Benefit reviews by generating and supplying relevant financial inform...