About the opportunity 

The newly established Service Centre delivers core University services and support to staff and students through easy to access channels to deliver a high quality service experience. The Service Centre aims to engage, enable and empower our customers through the provision of information and problem resolution services across key services or connect them to our specialised Corporate Services teams.   

The Service Centre Support Officer provides first-line support for staff and students seeking information and assistance on a range of core services such as employment, financial transactions and payments, travel, parking, facilities and IT. This position manages a high-volume of routine enquiries, processes and basic requests and is support by extensive knowledge articles, university policy and procedures to ensure advice and wayfinding is accurate and timely.

This position will undergo an...