**Service Center Manager**

**Category:** Service Desk / End User Services

**Main location:** United States, Virginia, Fairfax

**Position ID:** J0426-1202

**Employment Type:** Full Time

**Position Description:**

We are seeking an experienced Service Center Manager to lead and oversee a high‑volume, enterprise‑level IT Service Center supporting a geographically dispersed user base. This role is responsible for end‑to‑end service delivery across Service Desk operations, desktop support, incident management, IT service request management, ticket workflows, communication processes, and knowledge management. The ideal candidate brings strong leadership, operational excellence, and a commitment to continuous improvement in customer support services.

**Your future duties and responsibilities:**

• Provide overall management and leadership for the Service Center, including Service Desk, Desktop Support, incident resolution, ...