Responsibilities

• Service Center Operations – Manage daily operations of the Huawei service center to ensure smooth workflow, efficiency, and compliance with company standards.
• Customer Experience Management – Oversee customer service quality, handle escalated cases, and ensure excellent after-sales experience.
• Team Leadership – Lead, train, and motivate the service center staff (frontline, technical, and support teams) to deliver top-quality service.
• Performance Monitoring – Track K...