**Job Summary:**

+ Answer telephones with a heavy call volume and direct calls with accuracy
+ Maintain count list of items received or shipped and check against bill of lading, recording any discrepancies
+ Prepare all paperwork and the repackaging of all OS&D freight
+ Maintain accurate records to report all OS&D freight issues on a daily or weekly basis to Service Center management
+ Maintain a clean and organized OS&D area
+ Contact customers and coordinate delivery times to schedule appointments for freight delivery
+ Identify freight bills requiring special delivery instructions
+ Respond to customer inquiries regarding bill of lading and provide proof of delivery to customers by contacting other departments and/or service centers to trace shipments
+ Respond to customer complaints concerning billing or services rendered, referring complaints or service failures to designated departments for investigation, resolution, and follow-up with the custom...