Position

Service Assurance Specialist (Enterprise & Fibre Services)

Primary Function

We are seeking a highly skilled Service Assurance Consultant to support a diverse client base across enterprise-grade telecommunications services. This role focuses on delivering end-to-end support for NBN Enterprise Ethernet, Telstra Ethernet Access/Wholesale Business Internet, and TPG/Vocus fibre solutions. You will act as the primary point of contact for customers, ensuring timely resolution of service requests and faults by coordinating closely with internal engineering teams and external service carriers. The role requires strong technical expertise, proactive problem‑solving, and a commitment to delivering excellent customer experience.

Key Responsibilities

• Technical Support & Service Management
  • Provide technical support via phone, email, and ticketing systems
  • Troubleshoot issues across enterprise fibre and Ethernet services