Washington, Washington, DC
Suitability/Public Trust
On-site only
Information Technology

**Overview**

GovCIO is seeking an experienced Service Area Manager (SAM) to lead and oversee Customer Service Center (CSC) operations supporting a large federal client in Washington, DC. The SAM will be responsible for delivering exceptional Tier I, Tier II, and Tier III (VIP) IT support, ensuring all service delivery meets or exceeds contractual Service Level Agreements (SLAs). This position requires strong leadership in enterprise IT service environments, a data-driven approach, and a proven ability to enhance service quality, optimize operational processes, and build high-performing teams. This position is located in Washington, DC and will be a full onsite position.

**Responsibilities**

+ Lead daily operations of the Customer Service Center, supervising both onsite and remote technical support staff
+ Ensure delivery of high-quality Tier I, II, and...