The Service Analyst is responsible for executing day‑to‑day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on‑going customer support.

Responsibilities

• Client Account Relationship Management, review customer needs and proactively engage with the customer to validate the understanding of the needs and provide resolution based on customer needs.
• Responsible for administration of client’s requirements, executing day‑to‑day customer service activities, while ensuring adherence to Citi’s policies and guidelines, in coordination with the Customer Service function. The overall objective is to resolve client inquiries and issues and to provide on‑going customer support.
• Advise CG customers to enrich the relationships by mobilizing additional funds and to be able to buy products/se...