As a certified service advisor you are the face of dealership and play a crucial role in defining customer service experience. You are responsible for generating revenue for dealership by offering right services as per the requirement and ensure the customer satisfaction by fulfilment of their requirements. You act as best consultant for customers service needs. Your key responsibilities are- 1. You study service history of the appointed customer and prepare yourself to attend the customer one day prior. 2. You interact with customers during reception and perform active reception as per the check sheet, record customers verbatim and perform preliminary diagnosis in case of specific problem mentioned by customer. 3. You advise customers for suitable service product and required jobs to be done as per the customers need. 4. You share the cost and time estimate with customers against the requirements given by customers and take approval against the same. 5. You translate the customer requ...